Troubleshooting
Common issues and their solutions. If you can't find what you're looking for, contact support.
Installation Issues
Skill Won't Install
Problem: Installation fails or gets stuck
Solutions:
1. Check your internet connection
2. Clear your browser cache
3. Try a different browser
4. Ensure you have sufficient storage space
5. Contact support if issue persists
"Permission Denied" Error
Problem: Installation blocked due to permissions
Solutions:
1. Review the permissions requested
2. Ensure you're logged in
3. Check if your account has the necessary privileges
4. For Pro skills, verify your subscription is active
Usage Issues
Skill Not Responding
Problem: Installed skill doesn't work or respond
Solutions:
1. Verify the skill is still installed
2. Check if skill requires Pro subscription
3. Restart Claude Code
4. Check for skill updates
5. Review skill documentation for proper usage
Commands Not Recognized
Problem: Claude doesn't recognize skill commands
Solutions:
1. Check command syntax in skill documentation
2. Ensure skill is properly installed and enabled
3. Try rephrasing your request
4. Verify skill compatibility with your Claude version
Account & Billing
Can't Log In
Problem: Login fails or account is inaccessible
Solutions:
1. Verify your email address is correct
2. Check spam folder for magic link email
3. Request a new magic link
4. Clear cookies and try again
5. Contact support if locked out
Subscription Not Active
Problem: Pro features not available after payment
Solutions:
1. Check email for payment confirmation
2. Verify payment was processed
3. Log out and log back in
4. Wait a few minutes for system to update
5. Contact support with payment confirmation
Charged Twice
Problem: Duplicate charges on your account
Solutions:
1. Check if you have multiple accounts
2. Verify the charges are actually duplicates
3. Contact support with transaction IDs
4. We'll refund any duplicate charges immediately
Performance Issues
Slow Loading
Problem: Marketplace or skills load slowly
Solutions:
1. Check your internet connection
2. Clear browser cache and cookies
3. Disable browser extensions temporarily
4. Try a different browser
5. Check status.claudeskillhub.com for outages
High Memory Usage
Problem: Browser or Claude Code using too much memory
Solutions:
1. Close unused tabs and applications
2. Disable unused skills temporarily
3. Restart Claude Code
4. Update to latest version
5. Check for conflicting skills
Skill-Specific Issues
Skill Conflicts
Problem: Multiple skills interfering with each other
Solutions:
1. Check skill documentation for known conflicts
2. Disable conflicting skills temporarily
3. Use skills one at a time
4. Report conflicts to skill publishers
5. Contact support for compatibility help
Outdated Skill Behavior
Problem: Skill not working as documented
Solutions:
1. Check for available updates
2. Update the skill to latest version
3. Review changelog for breaking changes
4. Clear skill cache if available
5. Reinstall the skill
Browser Compatibility
Supported Browsers
SkillHub works best with:
Common Browser Issues
Problem: Features not working in your browser
Solutions:
1. Update to latest browser version
2. Enable JavaScript
3. Allow cookies from claudeskillhub.com
4. Disable ad blockers temporarily
5. Check browser console for errors
Data & Privacy
Lost Skills After Reinstall
Problem: Skills missing after reinstalling Claude Code
Solutions:
1. Log in with same account
2. Skills should sync automatically
3. Check installed skills list
4. Reinstall missing skills from marketplace
5. Contact support if skills are still missing
Export/Import Settings
Currently, settings cannot be exported. This feature is planned for a future release.
Getting Additional Help
Contact Support
If you can't resolve your issue:
Email: support@claudeskillhub.com
Response Time:
Community Resources
Report a Bug
Found a bug? Help us improve:
1. Check if it's already reported
2. Gather reproduction steps
3. Submit via [GitHub Issues](https://github.com/claudeskillhub/issues)
4. Or email bugs@claudeskillhub.com
Feature Requests
Have an idea? We'd love to hear it: