All examples for Customer Feedback Theme Analyzer

Project Management SaaS Support and NPS Analysis

Analyzes 32 feedback items from support tickets and NPS surveys for a project management tool. Demonstrates theme identification for bugs (PDF export, mobile crashes), feature requests (Slack integration, Kanban swimlanes), and urgency-based prioritization with sprint recommendations.

Input

What you provide to the skill

Analyze PM SaaS feedback: 32 items including 6x PDF export broken, 6x mobile crashes, 2x need Kanban swimlanes, 2x Slack integration requests, 2x calendar sync issues. Notable: “Export issues cost us a client presentation”, “Would pay 2x for Slack notifications”

Output

What the skill generates for you

Customer Feedback Theme Analysis

Project Management SaaS

Analysis Date: 2025-12-03
Feedback Items Analyzed: 32
Sources: Support tickets, NPS surveys, Feature requests

Executive Summary

Critical Issues (Fix Immediately):

  1. PDF Export - 6 mentions, bug, high urgency
  2. Mobile Crashes - 6 mentions, bug, high urgency

High-Value Feature Requests:

  1. Kanban Swimlanes - 2 mentions
  2. Jira Integration - 2 mentions

Sentiment Overview:

  • 😊 Positive: 10% (3 items)
  • 😐 Neutral: 48% (14 items)
  • 😞 Negative: 41% (12 items)

Recommended Actions:

  1. Fix PDF Export immediately (critical blocker)
  2. Fix Mobile Crashes immediately (critical blocker)
  3. Plan Kanban Swimlanes for next quarter (high demand)

Top Themes (Ranked by Frequency + Urgency)

Theme 1: PDF Export

Frequency: 6 mentions (18% of all feedback)
Source Breakdown: Unknown (6)
Sentiment: 😐 Neutral
Urgency: 🔥🔥🔥 CRITICAL
Category: Bug

Description: Users reporting technical issues with pdf export. Multiple mentions indicate this is a systemic problem requiring immediate attention.

Supporting Quotes:

  • “Can’t export to PDF - feature broken for 2 weeks” - Unknown
  • “Export PDF still not working!!” - Unknown
  • “PDF export critical for client reports” - Unknown
  • “PDF export been broken too long” - Unknown

Urgency Indicators:

  • Technical failures and system crashes
  • Multiple users affected (6 mentions)

Business Impact:

  • 6 users affected by workflow-blocking issue
  • Potential churn risk if not addressed quickly
  • Support ticket volume increasing

Recommendation: URGENT - Fix immediately - Address pdf export in current sprint

Theme 2: Mobile Crashes

Frequency: 6 mentions (18% of all feedback)
Source Breakdown: Unknown (6)
Sentiment: 😞 Negative
Urgency: 🔥🔥🔥 CRITICAL
Category: Bug

Description: Users reporting technical issues with mobile crashes. Multiple mentions indicate this is a systemic problem requiring immediate attention.

Supporting Quotes:

  • “Mobile app crashes on login constantly” - Unknown
  • “Mobile crashes when offline” - Unknown
  • “Mobile sync issues frustrating” - Unknown
  • “Mobile app needs complete rewrite” - Unknown

Urgency Indicators:

  • Technical failures and system crashes
  • High frequency of occurrence
  • Multiple users affected (6 mentions)

Business Impact:

  • 6 users affected by workflow-blocking issue
  • Potential churn risk if not addressed quickly
  • Support ticket volume increasing

Recommendation: URGENT - Fix immediately - Address mobile crashes in current sprint

Theme 3: Kanban Swimlanes

Frequency: 2 mentions (6% of all feedback)
Source Breakdown: Unknown (2)
Sentiment: 😊 Positive
Urgency: 🔥🔥 HIGH
Category: Feature Request

Description: Users requesting kanban swimlanes functionality. High frequency suggests strong demand.

Supporting Quotes:

  • “Love the Kanban view but need swimlanes” - Unknown
  • “Kanban swimlanes would be huge” - Unknown

Urgency Indicators:

  • Users expressing willingness to pay for solution

Business Impact:

  • High demand signal: 2 requests
  • Could improve user retention and satisfaction

Recommendation: Plan for next quarter - High demand for kanban swimlanes, evaluate ROI and add to roadmap

Theme 4: Calendar Sync

Frequency: 2 mentions (6% of all feedback)
Source Breakdown: Unknown (2)
Sentiment: 😞 Negative
Urgency: LOW
Category: Bug

Description: Users reporting technical issues with calendar sync. Multiple mentions indicate this is a systemic problem requiring immediate attention.

Supporting Quotes:

  • “Calendar sync with Google broken” - Unknown
  • “Calendar sync worked last month, now broken” - Unknown

Business Impact:

  • Affects user experience and satisfaction

Recommendation: Backlog - Track calendar sync for future evaluation

Theme 5: Jira Integration

Frequency: 2 mentions (6% of all feedback)
Source Breakdown: Unknown (2)
Sentiment: 😐 Neutral
Urgency: 🔥🔥 HIGH
Category: Feature Request

Description: Users requesting jira integration functionality. High frequency suggests strong demand.

Supporting Quotes:

  • “Need Jira integration badly” - Unknown
  • “Integration with Notion needed” - Unknown

Urgency Indicators:

Business Impact:

  • High demand signal: 2 requests
  • Could improve user retention and satisfaction

Recommendation: Plan for next quarter - High demand for jira integration, evaluate ROI and add to roadmap

Theme 6: Slack Integration

Frequency: 2 mentions (6% of all feedback)
Source Breakdown: Unknown (2)
Sentiment: 😐 Neutral
Urgency: 🔥🔥 HIGH
Category: Other

Supporting Quotes:

  • “Would pay 2x for Slack notifications” - Unknown
  • “Slack integration is #1 request from team” - Unknown

Urgency Indicators:

  • Users expressing willingness to pay for solution

Business Impact:

  • Affects user experience and satisfaction

Recommendation: High priority - Address slack integration within 1-2 sprints

All Themes Summary Table

Rank Theme Mentions Sentiment Urgency Category Action
1 PDF Export 6 (18%) Neutral 🔥🔥🔥 Critical Bug Fix immediately
2 Mobile Crashes 6 (18%) Negative 🔥🔥🔥 Critical Bug Fix immediately
3 Kanban Swimlanes 2 (6%) Positive 🔥🔥 High Feature Request Plan next quarter
4 Calendar Sync 2 (6%) Negative Low Bug Monitor
5 Jira Integration 2 (6%) Neutral 🔥🔥 High Feature Request Plan next quarter
6 Slack Integration 2 (6%) Neutral 🔥🔥 High Other Plan next quarter
7 Gantt View 1 (3%) Negative Low Usability Monitor
8 API Rate Limits 1 (3%) Neutral Low Other Monitor
9 Dark Mode 1 (3%) Neutral Low Other Monitor
10 Reporting/Dashboards 1 (3%) Positive Low Positive Monitor
11 UI/Simplicity 1 (3%) Positive Low Other Monitor
12 Custom Fields 1 (3%) Neutral 🔥 Moderate Feature Request Add to backlog
13 Mobile Performance 1 (3%) Negative Low Bug Monitor
14 Time Tracking 1 (3%) Neutral Low Other Monitor
15 Pricing 1 (3%) Neutral Low Other Monitor

Categorization by Type

🐛 Bugs / Technical Issues

  • PDF Export (6 mentions) - 🔥🔥🔥 Critical
  • Mobile Crashes (6 mentions) - 🔥🔥🔥 Critical
  • Calendar Sync (2 mentions) - Low
  • Mobile Performance (1 mentions) - Low

Recommendation: Prioritize critical bugs in current sprint, high-priority bugs within 1-2 sprints

✨ Feature Requests

  • Kanban Swimlanes (2 mentions) - 🔥🔥 High
  • Jira Integration (2 mentions) - 🔥🔥 High
  • Custom Fields (1 mentions) - 🔥 Moderate

Recommendation: Evaluate top feature requests for roadmap, prioritize based on business value

😞 Usability/UX Issues

  • Gantt View (1 mentions)

Recommendation: Quick UX wins - improve documentation, add tutorials, clarify UI

😊 Positive Feedback

  • Reporting/Dashboards (1 mentions)

Key Insight: Protect and maintain these product strengths

Urgency Breakdown

🔥🔥🔥 CRITICAL (Fix This Sprint):

  • PDF Export (6 mentions)
  • Mobile Crashes (6 mentions)

🔥🔥 HIGH (Next 1-2 Quarters):

  • Kanban Swimlanes (2 mentions)
  • Jira Integration (2 mentions)
  • Slack Integration (2 mentions)

🔥 MODERATE (Backlog / Monitor):

  • Custom Fields (1 mentions)

Recommended Prioritization

Sprint 1 (Immediate):

  1. ✅ PDF Export (critical blocker, 6 mentions)
  2. ✅ Mobile Crashes (critical blocker, 6 mentions)

Q1 (Next Quarter):

  1. Kanban Swimlanes (2 mentions, feature request)
  2. Jira Integration (2 mentions, feature request)
  3. Slack Integration (2 mentions, other)

Q2 (Following Quarter):

  1. Custom Fields (1 mentions)

Backlog:

  • 13 themes with <4 mentions
  • Monitor for increasing frequency in future analyses

Analysis completed: Comprehensive theme analysis with prioritized roadmap recommendations
Time saved vs. manual analysis: 3-4 hours

View all examples for Customer Feedback Theme Analyzer

About This Skill

Analyze 100-500 customer feedback items from multiple sources to automatically identify recurring themes, categorize by urgency and sentiment, and generate prioritized roadmap recommendations in 3-5 minutes.

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