Social Media Response Template Generator

Pro v1.0.0 1 view

Generate 20-30 ready-to-use social media response templates for frequent scenarios like questions, complaints, praise, and shipping inquiries.

What You Get

Reduces 1-2 hours of daily typing time while maintaining quality responses and meeting 30-60 minute response expectations through ready-to-use templates with personalization tokens.

The Problem

Social media managers spend hours each day typing similar responses to recurring questions about sizing, shipping, returns, and complaints. Without templates, responses are inconsistent, slow, and prone to errors. Meeting 30-60 minute response expectations while maintaining brand voice quality is exhausting and unsustainable.

The Solution

Generates a comprehensive library of 20-30 response templates organized by category (product questions, shipping, returns, complaints, praise, general engagement). Each template includes personalization tokens for quick customization, emoji guidance matching brand voice, tone direction, when-to-use guidance, and escalation triggers for sensitive situations. Templates are formatted for easy implementation with keyboard shortcuts in social media management tools.

How It Works

  1. 1 Gather brand context including voice characteristics, emoji policy, common scenarios, and escalation protocols
  2. 2 Determine appropriate template count and categories based on business size and needs
  3. 3 Generate response templates adapted to brand voice with personalization tokens and usage guidance
  4. 4 Add escalation guidelines with clear rules for legal threats, angry customers, and specialized team handoffs
  5. 5 Format templates for implementation with numbering, keyboard shortcut suggestions, and usage notes

What You'll Need

  • Brand name and industry
  • Brand voice guidelines (tone, personality, formality level)
  • Common scenarios and questions received
  • Emoji policy preferences
  • Response time expectations
  • Escalation protocols and contacts

Get This Skill

Requires Pro subscription ($9/month)

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Examples

B2B Enterprise Software with Professional Voice

Comprehensive template set for enterprise SaaS company with professional tone and no emojis. Includes specialized competitor mention handling, churn prevention templates, and detailed escalation matrix for legal, security, and enterprise client concerns.

View example

Online Bakery with Casual Voice

Demonstrates template generation for a small food business with friendly, emoji-friendly tone. Covers product questions, availability, praise responses, and custom order inquiries with appropriate escalation for allergen concerns.

View example

Luxury Jewelry Store with Formal Voice

Sophisticated template set for high-end jewelry retailer with formal, no-emoji voice. Features specialized handling for ring sizing, custom commissions, high-value returns (>$5,000), and privacy-conscious protocols that move pricing discussions to DM.

View example
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