Subscription FAQ

Everything you need to know about SkillHub subscriptions and billing.

Subscription Plans

Free Plan

Perfect for getting started:

Access to curated free skills

Basic marketplace access

Community support

No credit card required

Pro Plan ($9/month)

Unlock the full potential:

Access to all premium skills

Priority support

Early access to new skills

Exclusive Pro-only content

Ad-free experience

Billing & Payment

How do I upgrade to Pro?

1. Go to your [Account Settings](/users/settings)

2. Click on "Upgrade to Pro"

3. Enter your payment information

4. Confirm your subscription

What payment methods are accepted?

We accept:

Credit cards (Visa, Mastercard, American Express)

Debit cards

PayPal (coming soon)

When will I be charged?

Initial charge when you subscribe

Recurring charges on the same date each month

You'll receive an email receipt for each charge

Can I cancel anytime?

Yes! You can cancel your Pro subscription at any time:

No cancellation fees

Access continues until the end of your billing period

No refunds for partial months

How do I cancel my subscription?

1. Go to [Account Settings](/users/settings)

2. Navigate to "Subscription"

3. Click "Cancel Subscription"

4. Confirm cancellation

Features & Access

What happens to my Pro skills if I downgrade?

Pro skills remain installed but are disabled

Free skills continue to work normally

You can re-enable Pro skills by re-subscribing

No data or preferences are lost

Can I switch between plans?

Yes, you can:

Upgrade from Free to Pro anytime

Downgrade from Pro to Free at end of billing period

Changes take effect immediately or at period end

Do you offer refunds?

We offer refunds within 7 days of purchase if:

You haven't used any Pro features

You contact support with your reason

The issue cannot be resolved

Business & Teams

Do you offer team subscriptions?

Team subscriptions are coming soon! Features will include:

Shared skill library

Team management tools

Volume discounts

Dedicated support

Join our waitlist to be notified when team plans launch.

Can I get an invoice for my subscription?

Yes! Invoices are:

Sent automatically with each payment

Available in Account Settings

Can be customized with company information

Technical Questions

Is my payment information secure?

Absolutely. We:

Use industry-standard encryption

Never store full credit card numbers

Process payments through secure payment providers

Are PCI DSS compliant

What happens if my payment fails?

If a payment fails:

1. We'll retry the payment automatically

2. You'll receive an email notification

3. Update your payment method to avoid service interruption

4. Grace period of 3 days before downgrade

Still Have Questions?

Can't find what you're looking for?

Contact us at support@claudeskillhub.com

Check our [Troubleshooting guide](/help/troubleshooting)

Visit our [Community Forums](https://community.claudeskillhub.com)