All examples for Feedback Auto-Tagger

Auto-Suggest Taxonomy from Diverse Feedback

Processing 10 feedback items without a predefined taxonomy. Demonstrates the skill's ability to analyze feedback patterns, suggest an appropriate 8-category taxonomy, apply multi-tag support for complex items, and generate co-occurrence analysis.

Input

What you provide to the skill

Auto-suggest categories and tag these 10 items:

  1. “App crashes on startup”
  2. “Need dark mode”
  3. “Great product!”
  4. “Billing charged twice”
  5. “Slow on large files”
  6. “Add Salesforce integration”
  7. “Reset password?”
  8. “Best tool!”
  9. “Export broken”
  10. “Support SAML SSO”

Output

What the skill generates for you

SUGGESTED TAXONOMY

Based on analysis of the 10 feedback items, I recommend the following 8-category taxonomy:

  1. Bug/Defect - Technical issues, crashes, errors
  2. Feature Request - New capabilities requested
  3. Praise/Positive - Satisfied customers, compliments
  4. Billing Issue - Payment, invoicing problems
  5. Performance Issue - Speed, slowness concerns
  6. Integration Request - Third-party tool connections
  7. Question/How-To - User needs help/guidance
  8. Data/Export Issue - Problems with data export functionality

TAGGED FEEDBACK

# Feedback Text Primary Tag Confidence Secondary Tags Secondary Confidence Reasoning
1 App crashes on startup Bug/Defect 98% Explicit crash behavior at critical point (startup)
2 Need dark mode feature Feature Request 99% Direct feature request with specific UI capability
3 Great product, love it! Praise/Positive 97% Unambiguous positive sentiment and satisfaction
4 Billing charged twice Billing Issue 96% Clear payment/financial problem with duplicate charge
5 Very slow on large files Performance Issue 95% Explicit speed/performance concern with specific context
6 Add Salesforce integration Integration Request 99% Feature Request 98% Specific third-party integration request
7 How to reset password? Question/How-To 98% Straightforward how-to question pattern
8 Best tool I’ve used! Praise/Positive 96% Strong positive sentiment and endorsement
9 Export to CSV is broken Data/Export Issue 94% Bug/Defect 90% Export functionality failure - both export issue and technical defect
10 Please support SAML SSO Integration Request 97% Feature Request 95% Authentication integration request for enterprise feature

TAGGING SUMMARY

Overall Statistics:

  • Total items processed: 10
  • Successfully tagged: 10 (100%)
  • Average confidence: 96.9%
  • Items with multiple tags: 3 (30%)
  • Items flagged for review (<60% confidence): 0 (0%)

Tag Distribution:

Tag Count %
Integration Request 2 20.0%
Praise/Positive 2 20.0%
Feature Request 1 10.0%
Bug/Defect 1 10.0%
Billing Issue 1 10.0%
Performance Issue 1 10.0%
Question/How-To 1 10.0%
Data/Export Issue 1 10.0%

Confidence Score Breakdown:

  • High confidence (>85%): 10 items (100%)
  • Medium confidence (70-85%): 0 items (0%)
  • Low confidence (<70%): 0 items (0%)

Tag Co-occurrence Analysis:

  • Integration Request + Feature Request: 2 items
  • Data/Export Issue + Bug/Defect: 1 item

Emerging Themes:
Given the small sample size (10 items), no emerging themes meet the minimum threshold (3% of total OR 10 items). However, notable patterns include:

  • Integration Requests (20%) - Users seeking third-party tool connections
  • Positive Sentiment (20%) - Strong satisfaction signals worth tracking

Items Flagged for Review:
None - all items had high confidence scores (>85%)

DELIVERABLE: Tagged CSV

feedback_id,feedback_text,primary_tag,primary_confidence,secondary_tags,secondary_confidence,reasoning

1,App crashes on startup,Bug/Defect,98,,,Explicit crash behavior at critical point (startup)

2,Need dark mode feature,Feature Request,99,,,Direct feature request with specific UI capability

3,Great product love it!,Praise/Positive,97,,,Unambiguous positive sentiment and satisfaction

4,Billing charged twice,Billing Issue,96,,,Clear payment/financial problem with duplicate charge

5,Very slow on large files,Performance Issue,95,,,Explicit speed/performance concern with specific context

6,Add Salesforce integration,Integration Request,99,Feature Request,98,Specific third-party integration request

7,How to reset password?,Question/How-To,98,,,Straightforward how-to question pattern

8,Best tool I've used!,Praise/Positive,96,,,Strong positive sentiment and endorsement

9,Export to CSV is broken,Data/Export Issue,94,Bug/Defect,90,Export functionality failure - both export issue and technical defect

10,Please support SAML SSO,Integration Request,97,Feature Request,95,Authentication integration request for enterprise feature
View all examples for Feedback Auto-Tagger

About This Skill

Automatically tag and classify customer feedback from CSV files using semantic analysis with confidence scores and emerging theme detection.

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