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Support Ticket Classification with Predefined Taxonomy
Classifying 5 support feedback items using a simple Bug/Feature/Question taxonomy. Demonstrates high-confidence tagging with clear reasoning and distribution statistics for a small batch of typical support tickets.
Input
What you provide to the skill
Tag this customer feedback with Bug, Feature, Question categories and show confidence scores:
- “App crashes every time I open settings”
- “Would love to see dark mode added”
- “How do I change my password?”
- “The export feature is broken”
- “Can you add Slack notifications?”
Output
What the skill generates for you
FEEDBACK TAGGING RESULTS
========================
| Feedback | Primary Tag | Confidence | Secondary Tags | Reasoning |
|----------|-------------|------------|----------------|-----------|
| App crashes every time I open settings | Bug | 98% | - | Explicit crash behavior with clear reproducible steps |
| Would love to see dark mode added | Feature Request | 99% | - | Clear feature request using typical request language ("would love") |
| How do I change my password? | Question | 100% | - | Straightforward how-to question with classic question pattern |
| The export feature is broken | Bug | 92% | - | Explicit defect statement, though less detailed than ideal |
| Can you add Slack notifications? | Feature Request | 97% | - | Direct feature request with specific integration mentioned |
SUMMARY STATISTICS
==================
- Total items processed: 5
- Successfully tagged: 5 (100%)
- Average confidence: 97.2%
- Items with multiple tags: 0 (0%)
- Items flagged for review (<60% confidence): 0 (0%)
TAG DISTRIBUTION
================
- Bug: 2 (40%)
- Feature Request: 2 (40%)
- Question: 1 (20%)
CONFIDENCE BREAKDOWN
====================
- High confidence (>85%): 5 items (100%)
- Medium confidence (70-85%): 0 items (0%)
- Low confidence (<60%): 0 items (0%)
About This Skill
Automatically tag and classify customer feedback from CSV files using semantic analysis with confidence scores and emerging theme detection.
View Skill DetailsMore Examples
Auto-Suggest Taxonomy from Diverse Feedback
Processing 10 feedback items without a predefined taxonomy. Demonstrates the skill's ability to analyze feedback patterns, suggest an appropriate 8-category taxonomy, apply multi-tag support for complex items, and generate co-occurrence analysis.
Multi-Category Feedback with Expanded Taxonomy
Classifying 8 diverse feedback items using a 5-category taxonomy (Bug, Feature Request, Praise, Complaint, Question). Shows variety of feedback types including positive sentiment and performance complaints with consistently high confidence scores.