Transform Customer Interview Quote

═══════════════════════════════════════════════════════════════════
JOBS-TO-BE-DONE STATEMENT
═══════════════════════════════════════════════════════════════════

When: A manager starts their workday and needs to understand team activity before planning their own work
I want to: Quickly assess what each team member is currently working on
So I can: Begin strategic planning and decision-making without wasting time on information gathering

═══════════════════════════════════════════════════════════════════
ANALYSIS OF STATEMENT CONSTRUCTION
═══════════════════════════════════════════════════════════════════

✅ SITUATION IDENTIFIED: “starts their workday and needs to understand team activity before planning”

• Captured the recurring daily trigger: beginning of workday
• Identified the dependency: planning requires team visibility first
• Made specific but applicable to any similar situation

✅ MOTIVATION EXTRACTED: “Quickly assess what each team member is currently working on”

• Used strong verb: “assess” implies evaluation and comprehension
• Made specific: “each team member” and “currently working on”
• Removed timeframe (“30 minutes”) from motivation - that’s a pain point, not the job
• Avoided solution language (no mention of specific tools or systems)

✅ DESIRED OUTCOME DEFINED: “Begin strategic planning and decision-making without wasting time on information gathering”

• Real outcome isn’t just “knowing” - it’s being able to start planning work
• Quantified the pain: “30 minutes” becomes “without wasting time”
• Clear “done” state: Can begin planning activities
• Distinct from motivation: assessing status ≠ making planning decisions

═══════════════════════════════════════════════════════════════════
COMMON MISTAKES AVOIDED
═══════════════════════════════════════════════════════════════════

❌ SOLUTION LANGUAGE
Pain point involves: “check Jira, then Slack, then ask people”
Problem: These are current solutions/workarounds. The job exists regardless.
Fix: Focused on underlying need - quick team activity assessment

❌ TIME-SPECIFIC TRIGGER
Could have written: “When 30 minutes have passed every morning”
Problem: The “30 minutes” is the pain, not the job trigger
Fix: Trigger is “starts workday needing team visibility”

❌ WEAK OUTCOME
Could have written: “so I can know what’s happening”
Problem: “Knowing” isn’t a measurable outcome. What do you do with that knowledge?
Fix: Real outcome is being able to start planning without delay

═══════════════════════════════════════════════════════════════════
VALIDATION TIPS
═══════════════════════════════════════════════════════════════════

Test this statement by asking:

1. Does this job exist even if current tools didn’t exist?
   ✅ Yes - managers have always needed team visibility before planning

2. Is the outcome measurable?
   ✅ Yes - can measure time spent gathering information vs. time to start planning

3. Could this statement inspire multiple different solutions?
   ✅ Yes - unified dashboard, automated status summaries, AI digests,
   standardized update formats, async video updates, visual team boards, etc.

═══════════════════════════════════════════════════════════════════
ALTERNATIVE PHRASINGS
═══════════════════════════════════════════════════════════════════

MORE SPECIFIC VERSION (narrower scope):
“When a manager begins daily planning with multiple direct reports working on interdependent tasks, I want to identify potential blockers or conflicts in their work, so I can proactively address coordination issues before they cause delays”

MORE GENERAL VERSION (broader scope):
“When a leader needs to allocate their attention across multiple responsibilities, I want to understand current team status without manual investigation, so I can focus my time on high-value activities rather than information gathering”

CONFIDENCE LEVEL: High (85%)