API Launch Delay Due to Infrastructure

Subject: Payment API Launch - Timeline Update

Hi team,

I’m writing to share an important update on our Payment API launch timeline.

WHAT’S CHANGING:
Payment API launch is moving from March to May.

WHY:
Our infrastructure team identified critical scaling needs that must be addressed before launch. Launching without proper infrastructure scaling would risk:

• Performance degradation under production load
• Potential service disruptions for payment transactions
• Customer trust issues from unreliable payment processing

Taking time now to scale infrastructure correctly protects our reliability and customer experience.

NEW TIMELINE:

• March-April: Infrastructure scaling and capacity planning
• Late April: Load testing and performance validation
• May: Full launch

WHAT THIS MEANS FOR YOU:

Engineering Team:
This delay allows us to build on solid foundation. Your API development work stands—we’re strengthening the infrastructure it runs on. This is the right sequence: build well, then scale correctly.

Sales Team:
For deals sold with March expectation:

• Proactively communicate May launch with customers
• Position as: “Taking extra time to ensure production-grade reliability for payment processing”
• I’m available to join customer calls if needed to explain scaling rationale

Customer Success:
For customers expecting March launch:

• Reach out proactively with May timeline
• Message: “We’re investing in infrastructure to ensure reliable, scalable payment processing from day one”
• Offer to schedule technical overview call in April to preview capabilities

Finance/Business:
Revenue impact from 2-month delay noted. May launch timeline is realistic and protects against much larger risk of launching with inadequate infrastructure.

WHY THIS IS THE RIGHT CALL:
Payment processing requires absolute reliability. Launching 2 months later with proper scaling >> rushing to launch with infrastructure that can’t handle production load.

Infrastructure problems discovered after launch are exponentially more expensive to fix than preventing them now.

FAQ (for follow-up questions):

Q: How serious are the scaling issues?
A: Serious enough that launching in March would create performance and reliability risks under production payment volumes. Infrastructure team identified this through load testing—exactly when we should catch these issues.

Q: Could we have caught this earlier?
A: Realistic load testing happens late in development cycle when you have complete functionality to test. This is normal product development—finding scaling needs before launch is the process working correctly.

Q: Does this affect other APIs or systems?
A: No. This is specific to Payment API’s infrastructure requirements. Other systems have appropriate scaling.

Q: Will May definitely not slip further?
A: May target is realistic based on infrastructure team’s assessment. I’m monitoring progress weekly and will communicate immediately if timeline changes.

Q: How do we message this to customers/prospects?
A: Positioning: “We prioritize reliability and scale for payment processing. Taking additional time to ensure production-grade infrastructure that handles your transaction volumes reliably.”

Q: What happens if customers can’t wait until May?
A: Assess criticality on case-by-case basis. For truly urgent needs, discuss interim solutions or workarounds. Connect me directly with those customers.